Shipping policy

All UNWORN orders are produced and shipped from the Netherlands.

Processing & Delivery Times

Each UNWORN protection kit is made to order.

Please allow approximately 2–3 business days for production before your order is dispatched.

Shipping generally takes an additional 1–3 business days, depending on the destination and carrier.

Most orders therefore arrive within approximately 3–5 business days after the order has been placed.

These delivery times are estimates and may be affected by carrier delays, customs processing, public holidays or other circumstances outside our control.

Shipping Destinations

UNWORN currently ships to:

Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, the United Kingdom, the United States and Japan.

Shipping Costs

Shipping costs are charged at a flat rate based on the destination country.

The applicable shipping fee will be shown during checkout before you complete your order.

Carriers

Orders are shipped using selected shipping partners.

For international shipments outside the European Union, we may use carriers including UPS and FedEx.

The carrier used for your order may vary depending on the destination and shipping service available.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the tracking information to become active after your parcel has been handed over to the carrier.

Delivery Delays

Once a parcel is in transit, delivery times are managed by the shipping carrier and delays can occasionally occur.

UNWORN cannot guarantee an exact delivery date and is not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, customs processing or severe weather.

If your parcel appears to be significantly delayed or lost in transit, please contact us so we can investigate the shipment with the carrier.

Nothing in this policy limits any rights you may have under applicable consumer law regarding goods that are lost or damaged before delivery.

Failed Delivery & Uncollected Parcels

Customers are responsible for providing a complete and accurate delivery address and for accepting or collecting their parcel when required.

If a shipment is returned to UNWORN because:

  • the customer did not collect the parcel,

  • delivery was repeatedly unsuccessful,

  • an incorrect or incomplete address was provided, or

  • required import charges were not paid,

additional shipping charges may apply before the order can be sent again.

Any additional costs reasonably incurred as a result of an unsuccessful delivery may be charged to the customer where permitted by applicable law.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible after delivery.

Please include:

  • Your order number

  • Clear photographs of the packaging

  • Clear photographs of the damaged product

  • A description of the issue

We will assess the situation and arrange an appropriate solution where applicable.

Customs, Duties & Taxes

Orders shipped outside the European Union may be subject to import duties, taxes, customs charges or handling fees imposed by the destination country.

Unless stated otherwise during checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

UNWORN has no control over these charges. We recommend checking your local customs requirements before placing an order.

Order Changes

Because each UNWORN protection kit is made to order, production may begin shortly after your order is placed.

If you need to change your shipping address or notice an error in your order, please contact us as soon as possible.

We will do our best to make changes before production or shipment, but changes cannot be guaranteed once your order has entered production or has been dispatched.

Contact

If you have any questions about your shipment, please contact us through our contact page and include your order number.